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Crowdsourcing Code of Conduct - Ombuds Office

If you think you have been treated unfairly on one of the platforms that have signed the Crowdsourcing Code of Conduct, you can submit a complaint to the Ombuds Office. The Ombuds Office is a mediator between crowdsourcing platforms and crowdworkers. The members of the Ombuds Office seek to find fair solutions to disagreements by consensus.

For the Ombuds Office to consider a case, the following conditions must be met:

  1. The platform in question must have signed the Crowdsourcing Code of Conduct.
  2. You have a concrete complaint, for example about money or procedures on the platform.
  3. You have already tried to discuss the matter directly with the platform; however, this has not led to a solution.

Please briefly describe your complaint using the form below. (Please observe any non-disclosure agreements to which you may have agreed, for example with respect to project data.) This information will be sent to the administration of the Ombuds Office, which is operated by the German trade union IG Metall. The information will be kept confidential and will only be used to mediate the case.

The complete rules of the Ombuds Office are available here.

Annual Reports of the Ombuds Office: 2018 • 2019 • 2020.

Fields marked with an asterisk (*) are required.

Name (first and last) *

Email Address *

Username on the platform in question (optional)

Telephone number *

I live in... *

Which platform is the complaint about? *

The complaint is about... *

If the complaint is about money:
What is the disputed amount?

When did the dispute arise?
For example, if you performed a task on a certain day that you were not paid for, enter the date you were informed you would not be paid. Please note that the Ombuds Office will not handle claims more than six months old (see Section 4.4 of the rules).

Who else is involved in the dispute?
For example, a client/customer, or the platform operator.

If you know the date you performed the task in question and/or the task number, please enter it here.

If the complaint is about a process or decision on the platform:
Please explain the problem below.

If the complaint is about something else:
Please explain the problem below.

In all cases:

Have you already tried to address the problem by contacting the platform operator? *

Why did the discussion with the platform operator not lead to a solution? Please briefly describe what happened. *

I give the Ombuds Office permission to forward my information to the relevant platform for the purposes of resolving the dispute. *

How did you find out about the Ombuds Office?