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If you think you have been treated unfairly on one of the platforms that have signed the Crowdsourcing Code of Conduct, you can submit a complaint to the Ombuds Office. The Ombuds Office is a mediator between crowdsourcing platforms and crowdworkers. The members of the Ombuds Office seek to find fair solutions to disagreements by consensus.
For the Ombuds Office to consider a case, the following conditions must be met:
Please briefly describe your complaint using the form below. (Please observe any non-disclosure agreements to which you may have agreed, for example with respect to project data.) This information will be sent to the administration of the Ombuds Office, which is operated by the German trade union IG Metall. The information will be kept confidential and will only be used to mediate the case.
The complete rules of the Ombuds Office are available here.
Annual Reports of the Ombuds Office: 2018 • 2019 • 2020.
Data submitted through this form will only be used to mediate disputes between parties to the Crowdsourcing Code of Conduct. The data will be sent over an encrypted connection and saved on a server operated in Germany under contract for the German trade union IG Metall. The data will not be shared with any external parties for any commercial or noncommercial purpose.